Find details of closures and changes to opening hours for some services below:
- Contact centre (general enquiries and Adult Social Care)
- ßÙßÇÂþ» Children's Single Point of Access (CSPA) (Children's Services)
- Libraries
- Community Recycling centres
- Register offices
- ßÙßÇÂþ» Adult Learning (SAL)
- Other services' closures over the holidays
Contact centre
Generic Contact Centre
Opening hours
- Wednesday 24 December: 9am to 5pm
- Monday 29 December: 9am to 5pm
- Tuesday 30 December: 9am to 5pm
- Wednesday 31 December: 9am to 5pm
Closures
- Thursday 25 December (Christmas Day)
- Friday 26 December (Boxing Day)
- Thursday 1 January (New Year's Day)
During these times our email, SMS and twitter accounts will not be monitored. If your enquiry is urgent, please call 03456 009 009 (or textphone 18001 03456 009 009 via Text Relay) to access our emergency out of hours contact details.
Adult Social Care Contact Centre
Opening hours
- Wednesday 24 December: 9am to 5pm
- Monday 29 December: 9am to 5pm
- Tuesday 30 December: 9am to 5pm
- Wednesday 31 December: 9am to 5pm
Closures
- Thursday 25 December (Christmas Day)
- Friday 26 December (Boxing Day)
- Thursday 1 January (New Year's Day)
During these times our email, SMS and twitter accounts will not be monitored. If your call is urgent, please call 01483 517898 to speak to our emergency duty team.
ßÙßÇÂþ» Children's Single Point of Access (SPA)
Opening hours
- Wednesday 24 December: 9am to 5pm
- Monday 29 December: 9am to 5pm
- Tuesday 30 December: 9am to 5pm
- Wednesday 31 December: 9am to 5pm
Closures
- Thursday 25 December (Christmas Day)
- Friday 26 December (Boxing Day)
- Thursday 1 January (New Year's Day)
During these times our email, SMS and twitter accounts will not be monitored. If your call is urgent, please call 01483 517898 to speak to our emergency duty team.
Libraries
Please see our Library closures page for full details of our library closures over Christmas and the New Year.
Community Recycling centres
Opening hours
- Wednesday 24 December (Christmas Eve) closing at 2pm
- Wednesday 31 December (New Years Eve) closing at 2pm
- Monday 29 December, Tuesday 30 December and Friday 2 January - usual opening hours, but please check your community recycling centre page to find out what their business hours are before you travel.
Closures
- Christmas Day Thursday 25 December
- Boxing Day Friday 26 December
- New Year's Day Thursday 1 January
Christmas card and tree recycling
Don't forget to recycle this holiday: wrapping paper, Christmas cards, envelopes and cardboard can be recycled in your kerbside recycling bin if they are dry and don’t contain foil, glitter, plastic or batteries. For Christmas trees, please check your local borough and district council website for details on recycling your tree in your area.
If you are not sure which bin to put something in, or where to take other recycling or waste to, you can find out using our recycling search tool.
Register offices
Opening hours
Some changes to our opening hours:
- Monday 22 December: usual opening hours (please see the register office pages for details)
- Tuesday 23 December: usual opening hours (please see the register office pages for details)
- Wednesday 24 December (Christmas Eve): 9am to 3pm
- Monday 29 December: usual opening hours (please see the register office pages for details)
- Tuesday 30 December: usual opening hours (please see the register office pages for details)
- Wednesday 31 December (New Year's Eve): 9am to 3pm
- Friday 2 January: usual opening hours (please see the register office pages for details)
Closures
We are closed on:
- Thursday 25 December (Christmas Day)
- Friday 26 December (Boxing Day)
- Thursday 1 January (New Year's Day)
Out of Hours Service (urgent burials and ceremonies)
Over the holidays, if you need urgent paperwork for a faith burial, or to arrange a marriage or civil partnership at short notice for a person who is terminally ill, please call 0300 200 1002.
ßÙßÇÂþ» Adult Learning (SAL)
Closed from Friday 12 December until Monday 5 January
Our Customer Service Team and our Adult Learning Centres will be closed during the Christmas and New Year period, from Friday 12 December 2025 until 9am on Monday 5 January 2026.
We will respond to any emails, enquiries and voicemails received during this period as soon as possible on our return.
Other services' closures over the holidays
All other council services' opening times and closures are the same as the generic contact centre's times listed above.