Blue Badge processing delays
We’re experiencing issues with our case management system, causing delays beyond the usual 12 week timeframe.
Please avoid contacting us to check the status of your application, so that we can focus on processing. If you applied online, you can track the status of your application.
Thank you for your patience while we work to resolve this, and we apologise for any inconvenience.
Try our online services
- If your Blue Badge application was refused
- Apply for a Blue Badge, includes checking your eligibility
- Renew your badge
- Track your application or renewal
- Replace lost, damaged or stolen badge
- Report misuse
Contact us
If we rejected your application, please read our If your application was refused page, which may answer your question.
- Telephone: 0300 200 1013 (9am to 5pm, Monday to Friday, excluding bank holidays)
- Textphone (via Text Relay): 18001 0300 200 1013
- SMS: 07860 053 465
- Telephone from overseas: +44 20 8541 9944 (9am to 5pm, Monday to Friday)
- VRS: Sign Language Video Relay Service
If renewing by phone, please have the Blue Badge reference number and expiry date ready.
Call charges
Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package. The cost of calls per minute depends on the network. Please check with your provider. BT customers may be able to call 03 numbers for free.
Please note: Calls may be recorded for training and monitoring purposes.
Blue Badge Team
First floor
Dakota
De Havilland Drive
Weybridge
ßÙßÇÂþ»
KT13 0YP
Your feedback is very important to us. You can send us a comment or compliment or if something has gone wrong, you can make a complaint about the service you have received from us.
However, if your Blue Badge application has been rejected, please read Refused applications and appeals as making a complaint will not change the decision.