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If you move house or lose your travel pass, let us know as soon as you can.

Page contents

• If you move house
• Moving school
• Lost or stolen travel pass
• Replacement tickets - under 16
• Replacement passes – ages 16 to 20

If you move house

We need your new address to check if your child still qualifies for school transport.

Complete the change of address form.

• We’ll check if your child is still eligible.
• If they still qualify, we’ll update their travel details.

If your child uses contracted transport and we can add them to an existing route, the review will be quicker. If we need to arrange new transport, it will take longer. Please give us as much notice as possible.

The transport company cannot take your child to a new address unless we approve it.

Moving out of ßÙßÇÂþ»­

If you move to a different council area, your new council will be responsible for your child’s school transport. This starts from the date they get your child’s paperwork.

We’ll work with you to make sure your child has transport until your new council takes over.

Moving school

If your child changes school or college, they may still qualify for help with transport.

• Please submit a new application for help with travel
• If your child is eligible, we’ll arrange new transport as soon as possible

Apply online:

Under 16s

Ages 16 to 25

Lost or stolen travel pass

If your child’s travel pass is lost or stolen contact us to request a replacement.

We cannot refund the cost of lost passes.

We’ll send a new card as soon as we can.

After getting a new pass, your child should only use this – even if they find the old one.

Replacement tickets - under 16

You can pay online to replace a lost bus, coach or rail ticket.

Replace a bus or coach ticket

Bus or coach tickets

• A replacement ticket costs £5.
• We’ll post it to your home address.
• You can up to 3 replacement tickets each school year.
• Use the online payment form below to order and pay.
• You’ll need your child’s reference number (it starts with “DTS”). If you don’t have this, contact us about school transport.

Replace a rail ticket

• A replacement ticket costs £10.
• You can get 1 replacement rail ticket each school year.
• Use the online payment form to order and pay.

Replacement passes – ages 16 to 20

ßÙßÇÂþ»­ LINK bus card

Replacement cards cost £10, and your previous card will no longer be valid.

Report a stolen card to the police first. If you have a crime reference number, we’ll replace it for free.

If you have lost or damaged your card, email: surreylink@surreycc.gov.uk

Faulty card

If your card is not working, email surreylink@surreycc.gov.uk with:

• name
• date of birth
• post code
• the card number with a brief description of the fault

Don’t bend or chip your card. This can damage the part our reader needs to scan it.

For more bus passes, discounts and offers, see Public transport to school or college

Rail tickets

To renew your 16 to 17 Saver, see  

For lost or stolen 16 to17 Saver, see