ßÙßÇÂþ»­

Make sure anyone who uses a health or fall alarm is ready

You may have heard that traditional analogue telephone lines are being phased out in favour of digital ones by the end of this year.

A national campaign is urging users of telecare devices to get in touch with their communications provider (in other words, the company who sends the phone bill). This is to let them know that they use a wrist / pendant device, or similar health / fall alarm.

If you or a loved one uses a telecare device it’s important to make contact, even if broadband is already installed.

Unlike traditional phone lines, digital lines will not work in a power cut. This could put vulnerable people at risk, whose devices rely on a phone line to call for help in an emergency.

Once phone companies know that a person uses telecare, they can offer solutions that minimise any risk. This should be at no cost if people are solely dependent on their landline.

It can also be worthwhile checking with the manufacturer whether the device is digitally compatible. The majority will be. But contacting the landline provider should be the first step, so don’t wait to get in touch.

You can find out more and view FAQ’s by visiting the . Or read other information from or .

Beware of scammers

Scammers are already using the switch as a way of extorting money from people, so only follow advice from official channels or the current landline provider. There should be no charges of any sort related to the switchover itself and no cost for any further equipment that telecare users may need if they only use their landline for phone calls.

Phone companies may make contact customers about the switch during the next few months. If you are concerned about a cold call, you can:

• report suspected scams to ßÙßÇÂþ»­ Trading Standards
• call the Citizens Advice Consumer Helpline on 0808 223 1133